Privacy Policy

OuterData Corporation ("OuterData," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our websites, software products, and services, including OuterBot, OuterCMS, OuterPOS, Outertix, OuterStudio, OuterMedia, and Voxcoms (collectively, the "Services").

Please read this policy carefully. By using our Services, you agree to the collection and use of information as described here. If you do not agree, please discontinue use of our Services.

1. Information We Collect

We may collect the following types of information:

• Account information — When you create an account, we collect your name, email address, and password (stored as a secure hash).
• Usage data — We collect information about how you interact with our Services, including features used, session duration, and error logs.
• Device information — Browser type, operating system, and IP address for security and analytics purposes.
• Communications — If you contact us via email or support channels, we retain those communications.
• Payment information — For paid plans, payment is processed by a third-party payment processor (such as Stripe). We do not store full credit card numbers.

OuterBot specifically: OuterBot stores context files locally in your project directory (under .outerbot/). These files remain on your local machine unless you explicitly enable cloud sync. We do not access your source code.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our Services
• Authenticate your identity and manage your account
• Send transactional emails (account confirmation, password reset, billing receipts)
• Respond to support requests and customer inquiries
• Monitor for security threats and abuse
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your data to train AI models.

3. How We Share Your Information

We may share your information only in the following circumstances:

• Service providers — Trusted third-party vendors who assist in operating our Services (e.g., payment processors, email delivery, cloud hosting). These providers are contractually bound to protect your data.
• Legal requirements — When required by law, court order, or governmental authority.
• Business transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data becomes subject to a different privacy policy.
• With your consent — For any other purpose with your explicit consent.

4. Data Retention

We retain your account information for as long as your account is active or as needed to provide Services. If you delete your account, we will delete or anonymize your personal information within 90 days, except where retention is required by law or for legitimate business purposes (e.g., fraud prevention).

5. Security

We implement industry-standard security measures including encryption in transit (HTTPS/TLS), encrypted password storage, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Cookies and Tracking

Our websites use cookies and similar technologies to maintain session state and improve user experience. We do not use third-party advertising cookies or cross-site tracking. You can configure your browser to refuse cookies, though some features may not function correctly without them.

7. Children's Privacy

Our Services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information ("right to be forgotten")
• Object to or restrict our processing of your information
• Data portability — receive your data in a structured, machine-readable format

To exercise these rights, contact us at privacy@outerdata.com. We will respond within 30 days.

9. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your CCPA rights, contact us at the address below.

10. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any site you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will notify you by email or by posting a notice on our website. Your continued use of our Services after the effective date of the revised policy constitutes acceptance of the changes.